I forgot to update this and writing a letter of complaint has reminded me!

Well we haven't booked!

We TRIED to book, was taken all through the details, payments details confirmed etc then they decided to inform us a disabled access room could not be pre-booked. You had to see on arrival if one was available.

This instantly started alarm bells, but I asked for door widths of the standard rooms just incase there weren't any disabled rooms.

The standard room bathroom doors weren;t even wide enough to get my chair through, let alone go the loo, get a shower etc so I told them I wasn't booking.

They then said if I paid the £250 (non refundable) deposit they'd put a request through to the hotel to reserve a disabled room, therefore ensuring I had it allocated upon arrival.......However if they came back and said they we're all fully booked I'd lose £250 deposit.

Yeah right as if I'm going to do that!!!!!!!

I was promised someone would come back to me with other suitable destinations and no-one has.

So Thomas Cook consider yourself named and shamed!

I'm trying to find their head office complaint address/email address

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