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Laurali - I need to check that with Mark (its 1am now and he's in bed!) - can you let me know what browser, and Operating system your using and I'll ask Mark to get back to you tomorrow (he's the techie wizz, not me! ).
Hi Laurali -- when it prompts you to download something, see if it's a file called Eirc.cab or similar. This is the chat software - Netscape tends to ask people for permission to install java applets.
Just choose to download it, and wait while it loads up - and hopefully we'll see you in the chat soon!