It's not acceptable for them to be rude to you, did they know that you were showing your friend around as you have booked your reception there?
Like the others say, go back again and see how you get on, if you haven't paid them any money and you are having doubts then maybe you should have a look at alternative venues but I'm sure they were 'off' because they were busy or having a crisis.
Let us know how you get on.
Snowball
xx
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 Married my best friend on 14 June 2003
Harvey Jack Emmanuel England born 7 October 2005
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